At Aventen Beauty, we are committed to providing a smooth, reliable, and transparent shipping experience for our customers in the United States and the United Kingdom. Please review the information below regarding order processing, delivery times, and shipping policies.

Order Processing

• Processing Time: 1–3 business days (Monday–Friday)
• Orders placed on weekends or public holidays will be processed on the next business day.
• Delays may occasionally occur due to payment verification, incomplete shipping details, or high seasonal demand.
• If there is any issue with your order, our support team will contact you via email.

Shipping & Delivery

Total Estimated Delivery Time

• United Kingdom: 3–11 business days
• United States: 5–13 business days

(Processing Time + Shipping Transit Time)

Order Cut-Off Time

12:00 PM (GMT/BST)

Orders placed after the cut-off time will be processed on the next business day.

Shipping Partners

We work with trusted courier services to ensure your order arrives safely and on time.

All orders include tracking information, which will be sent to your email once your package has been dispatched.

Order Tracking

Once your order ships, you will receive a tracking link via email.

Please allow 24–48 hours for tracking updates to become available after dispatch.

Cancellations

If you would like to cancel your order, please contact us as soon as possible at:

📧 hello@aventenbeauty.com

Please note:

• Cancellations cannot be guaranteed once order processing has started.
• If your order has already been shipped, you will need to follow our return process instead.

Shipping Issues

Lost or Stolen Packages

Aventen Beauty is not responsible for packages marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

Incorrect Address

Customers are responsible for providing accurate shipping information. Aventen Beauty is not liable for orders shipped to incorrect or incomplete addresses.

Delivery Exceptions

Delivery delays may occur due to:

• Severe weather conditions
• Natural disasters
• Courier or logistical disruptions
• Remote or rural delivery locations
• Peak holiday seasons

We appreciate your patience and understanding during these situations.

Address Changes

Address changes cannot be guaranteed after an order has been placed.

If you need to update your shipping details, please contact us immediately at:

📧 hello@aventenbeauty.com

Once an order has been shipped, rerouting may not be possible.

Undeliverable Packages

Orders returned to us due to:

• Invalid or incomplete address
• Failed delivery attempts

…may incur additional shipping fees for redelivery or may be cancelled and refunded minus any shipping costs incurred.

Holiday Shipping Delays

During high-volume periods such as:

• Black Friday
• Christmas
• New Year
• Other public holidays

…delivery services may experience delays.

We recommend placing orders early during holiday seasons to ensure timely delivery.

Contact Information

🛒 Store Name: Aventen Beauty
📞 Phone: +44 07467 019084
📧 Email: hello@aventenbeauty.com
🏠 Address: 102A Longstone Road, UNIT 4, Eastbourne BN21 3SJ, United Kingdom