Frequently asked questions
Email: hello@aventenbeauty.com
Support hours:
Mon–Sun: 6am–9pm (UK)
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are your products authentic?
Yes. All products sold by Aventen Beauty are 100% genuine, sourced from authorised distributors and trusted European suppliers.
We do not sell counterfeit or imitation products.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and the level of service chosen.
What should I do if my item arrives damaged/incorrect?
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.