Contact Us
We’re Here For You
Let’s Talk.
Whether you have a question about an order, need product advice, or want to explore our trade programme — our team is ready to help.
Live Chat
Chat with us in real time — look for the chat icon in the bottom corner of any page.
Available 7 days a weekOur Location
102A Longstone Road, Unit 4
Eastbourne, BN21 3SJ
United Kingdom
International Customers
We ship worldwide. Email us and we’ll respond within 1 business day.
hello@aventenbeauty.comSend us a message
We typically respond within 24 hours, 7 days a week.
When we’re available
Our team is based in the UK and available 7 days a week. We aim to respond to all enquiries within 24 hours, including international messages.
- Monday – Friday9:00am – 5:30pm GMT
- Saturday10:00am – 2:00pm GMT
- Sunday10:00am – 1:00pm GMT
- UK Public HolidaysLimited hours
Common questions
Where is my order?
Once dispatched, you’ll receive a tracking email. Orders placed before 2pm GMT are sent the same day.
Do you ship internationally?
Yes — we ship worldwide. Delivery times and costs are shown at checkout based on your location.
How do I return an item?
Email us within 30 days of receiving your order and we’ll guide you through the returns process.
Are your products authentic?
100%. Every product is sourced from authorised UK suppliers — no grey imports, ever.
Are you a salon or beauty professional?
Apply for our trade programme and get access to exclusive wholesale pricing, priority support, and dedicated account management.
Enquire About Trade