FQAs
1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Klarna, Shop Pay, and UnionPay.
2. Is my payment information secure?
Yes. All payments are encrypted and securely processed through trusted payment providers. Aventen Beauty does not store your full payment details.
3. Do you offer Buy Now, Pay Later options?
Yes. Flexible payment options such as Klarna may be available at checkout, subject to eligibility.
4. What currency do you charge in?
All prices are displayed in GBP (£). Depending on your bank or payment provider, currency conversion fees may apply for international customers.
5. When will my order be processed?
Orders are processed within 1–3 business days after payment has been successfully received.
6. How long does shipping take?
- United Kingdom: 2–8 business days
- United States: 4–10 business days
Delivery times may vary during holidays or due to courier delays.
7. Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a tracking link by email.
8. Can I cancel my order?
Yes, but cancellations must be requested before your order has been processed or shipped.
Contact us immediately at:
📧 hello@aventenbeauty.com
9. What is your return policy?
We accept eligible returns within 30 days of delivery for unused items in original packaging.
10. How long do refunds take?
Approved refunds are processed within 10 business days to the original payment method.
11. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
12. What should I do if I receive a damaged or wrong item?
Please contact us immediately with your order number and photos of the item.
13. Can I change my shipping address after placing an order?
We cannot guarantee address changes once an order has been placed. Contact us as soon as possible for assistance.
14. Do you ship internationally?
Currently, we primarily ship to customers in the United Kingdom and the United States.
15. How can I contact Aventen Beauty?
📧 Email: hello@aventenbeauty.com
📞 Phone: +44 07467 019084