Refund policy
At Aventen Beauty, we want you to feel confident and satisfied with every purchase.
Our Return & Refund Policy is designed to keep the process simple, fair, and hassle-free for customers in the United States and the United Kingdom.
Returns
Eligibility for Returns
To qualify for a return:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- All original tags, accessories, and included items must be returned with the product.
Non-Returnable Items
The following items are not eligible for return:
- Opened personal care or hygiene products
- Custom or personalized products
- Final sale or clearance items
- Gift cards
Please review individual product descriptions for any product-specific return exclusions.
How to Start a Return
To request a return, please contact us:
📧 hello@aventenbeauty.com
📞 +44 07467 019084
Please include the following information:
- Your order number
- Reason for the return
- Photos (if the item is damaged, defective, or incorrect)
Once your request is approved, we will provide detailed return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked shipping service, as Aventen Beauty cannot guarantee receipt of returned items.
Return & Refund Details
| Policy Item | Details |
|---|---|
| Return Window | 30 days from delivery |
| Refund Processing Time | Up to 10 business days |
| Restocking Fee | None |
| Return Method | By mail |
| Return Shipping Label | Provided for defective or incorrect items |
| Supported Currencies | GBP (£) |
Refunds
Refund Processing
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
Approved refunds are processed within 10 business days to your original payment method.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
Partial Refunds
Partial refunds may be issued if:
- The item is returned damaged
- Parts, accessories, or packaging are missing
- The product shows signs of use not caused by our error
Non-Refundable Costs
The following are non-refundable:
- Original shipping costs
- Return shipping costs (unless the item is defective or incorrect)
- Final sale items
- Gift cards
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider or bank, as processing times may vary.
- If you still need assistance, contact us:
📧 hello@aventenbeauty.com
📞 +44 07467 019084
Exchanges
We only replace items if they are:
- Damaged
- Defective
- Incorrect
To request an exchange, please contact:
📧 hello@aventenbeauty.com
📞 +44 07467 019084
International Returns (USA & UK)
Customers in both the United States and the United Kingdom may return eligible items by mail following the instructions provided by our support team.
Return delivery times may vary depending on your location and shipping carrier.
Contact Information
🛒 Store Name: Aventen Beauty
📧 Email: hello@aventenbeauty.com
📞 Phone: +44 07467 019084
🏠 Address: 102A Longstone Road, UNIT 4, Eastbourne BN21 3SJ, United Kingdom